It is amazing how much time (and patience) starting up this business is taking.
First of all I’ve been having a nightmare of a time with a webhosting company that I had read GREAT things about.
They advertised in their package that they offer Plesk Sitebuilder, osCommerce, SSL certificates (for $15/year) and a bunch of other included, bundled things. They also said that anyone can make a great online storefront in just minutes.
So, I was working on my site at www.terraspiritessentials.ca (the home page looked great) and when building the actual Eshop, I felt it was lacking the customizing I wanted for multiple item shipping etc. So, I asked tech support if osCommerce was available to use. They said yes, and said they would get it installed for me. Yay! Sounded great. In the meantime I noticed that neither my blog OR my Eshop was showing up through my site. The pages just came up ‘internal error’. So, I put the Eshop on invisible for the time being, seeing as how my items were not ready for sale anyhow, and went about my merryw ay investigating the osCommmerce application.
Well.. that just stumped me. What can I say, I am a noob. I really do not have a clue how to go about doing all that needs to be done to make the site look good.
And about the same time, it seemed my site actually stopped showing up altogether. Kind of cruddy seeing as how I had already been working on business card and label designs through a friend of mine. (thanks again Stephenie!)
Another thing that was annoying me was that when anyone arrived at my website – BEFORE it disappeared – , you would get a blank white page for a moment saying “you are now being re-directed”, and the page that came up would be http://www.terraspiritessentials.ca/site/home.aspx… (did the word SITE really need to be in there? And being redirected made some people feel that it could be a hijack sort of attempt).
So, back to last night. My site was gone. Yay. And NOW I was ready to start selling my merchandise. GAH!
So, trouble ticket after trouble ticket and no response.
This morning, I check my site and it was up! I was so happy to see it, lol… So I went to my control panel to open my Plesk Sitebuilder to work on my store (even my blog was showing up, so I had faith all was well)…. and lo and behold, my Sitebuilder had been deactivated.
So I trouble ticketed again, asking where sitebuilder went. AFter all, in my trouble ticket the night before I told them I did NOT want to use the osCommerce, that I was too crunched for time to worry about its set up, and thanks for letting me run it, but I would stick to my Sitebuilder.
Well, I get a message back saying ‘Sorry, you wanted osCommerce installed and you can not have that AND Sitebuilder’ EVEN though right on the package it says both are ‘included’….
So, now… my site is up and running, looks good, but I can not add anything to the store, or even activate it.
And I paid for this. I cant get the money back for the domain. Nor can I get the 15/ back for the SSL certificate that I found out only today would ONLY work if I used osCommerce.
WHY arent these things mentioned?
It COULD have said ‘SSL certificate and dedicated server available to osCommerce users’… and it could have said there was a choice to publish the site via osCommerce OR Plesk… but no, it clearly says in the info for the beginning site that BOTH are included.
In my trouble ticket, I apologized for the inconvenience and said that I had thought by reading the site that because it said both were included, that I could use both. It did not say I could use only one or the other, if it DID, I would not have opted for osCommerce over the Sitebuilder, as NOOBS like me RELY on things like sitebuilder to do all the work for us. (though I said it kinder than that)
I got a not so nice reply back saying ‘Nor does it say you CAN use them both. If you are not happy with our service , ask for a refund’
HUH? a Refund on a non refundable SSL certificate and a domain name that will now have NO SITE to point at? Especially when most often there is a period of time that you MUST remain at the purchasing hosts site before transfer is allowed? And here I am, 25 days away from having a new baby and Im supposed to worry about finding a new host…. with NO money left.
GRRRR. NOT impressed with Cirrus Hosting.
Anyhow.. HAPPIER stuff.
I made a half dozen tins of Baby/Child Salve. Good for anyone really.
Organic infused oils (infused the oils tonight myself) of Calendula, Comfrey Root, Comfrey Leaf, St. John’s Wort, Lavender essential oil . (all those ingredients are organic), in a base of extra virgin olive oil, beeswax and Vitamin E.
Also, the beeswax candles are available now. All the colours of the elements for the witches out there. 7″ hand dipped tapered candles, 6.00/pair. There are some handmade aromatherapy tea lights as well. And Incense from Surya and Swagat. You can check out some of the items at my freewebs store which i luckily left running…. www.terraspiritessentials.com
Crossing my fingers that tomorrow my site is working again.
Oh! and it’s my babyshower on Saturday 😀